RJW Logistics Group is HIRING!
OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to:

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Job Purpose: The Retail Management Specialist will work directly with the Onboarding, Retail Consolidation, Customer Account Management and Executive teams while ensuring shared successes with additional RJW teams. This position will report to the Director of Retail Management. The Retail Management Specialist will also be responsible for working on departmental and organizational projects as assigned.

Essential Duties and Responsibilities:

Key responsibilities

· Create and cultivate relationships with RJW retail consolidation partners. Focusing on operational individuals and key stakeholders across the retailer’s organization with the goal of extending the presence of RJW and acting as a main point of contact representing RJW.

· Assist the Director of Retail Management in updating and communicating changes to any retail partners as well as with internal RJW teams. Make available adjustments as necessary with the retailer representative to advocate for RJW customers, balance inventory, and confirm data integrity.

· Manage RJW process as it relates to specific retailers and the programs necessary to meet standards. Regularly review these processes and adjust them as necessary to ensure continued success, continuity, and compliance. Review any changes internally within RJW to ensure that process change is adhered to and can be implemented company wide without disturbance to daily activities.

· Demonstrate a thorough knowledge of RJW process as to articulate requirements and create new solutions for retail programs. Work internally to develop solutions and help implement across all necessary functional groups within RJW.

· Work directly with Escalations and Wizard Management team to review all applicable retailer routing rules and help implement any necessary changes for the execution of those rule groups.

· Use KPI metrics to evaluate RJW operations and carrier partners against retailer requirements. Hold individuals and groups within RJW to the standards set by the retailer partners by performing root cause analysis and implement improvement plans as necessary.

· Create and update reporting suite to monitor and maintain Retailer Compliance. Work with the Director of Retail Management on any inconsistent compliance metrics, and work with the Customer Account Management team for any vendor related compliance issues.

· Collaborating with the Onboarding Team to handle new vendor sync requests to any retailer necessary.

· Monitor and maintain our Retailer Review Schedules, identify potential OTIF Fines for our vendors and work directly with the retailers for exemptions as necessary.

· Independently manage and identify order compliance issues with customers, determine the cause, work with the customer and or specific retailer to correct those issues.

· Use Independent judgement to make decisions regarding Retailer Lead Time Schedules, retailer compliance issues.

Team

· Establishes performance metrics for measurement, comparison, or evaluations

· Knowledge management development/reporting

· Word load management

· Manage progressive discipline when necessary

· Manage work schedules/PTO Requests

· Conduct performance evaluations

Additional Responsibilities:

· Excellent verbal and written skills.

· Knowledge and ability to enter data in Logistics software.

· Excellent problem solving and resolution skills.

· Ability to work under pressure situations.

· Ability to Multi-task.

· Detail oriented.

· General office management experience.

Qualifications:

· 3 years’ experience in Account Management in the logistics/transportation field and or retail market.

· Minimum 2-year supervisory experience

Education and/or Experience Required:

· Bachelor’s degree or equivalent experience required.

Language Skills Sets:

· Must be able to communicate, read, write, and speak English.

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills:

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.

Computer Skills:

· To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, KPI reporting, and Spreadsheet software.

Physical Demands:

· Must be able to occasionally lift and/or move up to 25 pounds.

· Must be able to activate phone systems utilizing keyboards and buttons.

· Must be articulate and comfortable speaking in front of others.

· Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.

· Frequently required to talk, hear, stand and walk.

· Must be able to work in excess of continuous 8 hours when required.

· Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.

· Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.

· Must be able to speak and communicate clearly over telephones.

· Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment:

· While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

· Ability to travel up to 20% of the calendar year for visitation to retail partner corporate or warehouse locations.

Benefits:

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance