Job Purpose: This position is responsible for the oversight of all Retail Fulfillment projects to ensure successful completion of each project while establishing, communicating, and maintaining production goals while also gathering the necessary requirements for all Retail Fulfillment projects and organizing the flow of the project from beginning to end while maintaining clear communication through the project entirety.

Essential Duties and Responsibilities:

• Provide oversight to ensure all projects are forecasted properly through the project coordinators.
• Responsible for managing direct report, Project Coordinator(s).
• Responsible for Training direct report, Project coordinator(s).
• Monitor beginning to end production of project.
• Responsible for successful flow of production.
• Responsible for design, implementation, and execution of a project design.
• Ability to conduct and support customers on daily – weekly- monthly calls and emails.
• Ability to resolve escalation for project coordinators.

Additional Responsibilities:

• Ability to calculate production numbers.
• Ability to fill in as a Project Coordinator.
• Ability to produce quotes for customers for any given project.
• Ability to think and act critically and creatively to any unforeseen issues that arises during project production.
• Responsible for key project documentation. (Creating, housing, organizing, and retaining)
• Responsible for escalated communication to Customer service.

Qualifications:

• 4yr College Degree in one of the following areas or 3-5 years work experience in Fulfillment.
  • Project Management
  • Business Management
  • Information Systems
• Experience using WMS software.
• PC literate with experience or knowledge with Microsoft Outlook, Word, Excel and Access Database.

Language Skills Sets:

• English – Written / Oral is required.
• Spanish – Written / Oral is a plus, but not required.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.

Physical Demands:

• Must be able to occasionally lift and/or move up to 50 pounds.
• Must be able to stand; walk; stoop; kneel; crouch; or crawl.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment:

• Combination of office and work environment, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Sr. Retail Fulfillment. Project Coordinator position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Sr. Retail Fulfillment Project Coordinator, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company’s policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company’s Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate’s, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.