OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.

What do we offer?

We offer a unique work environment that rewards performance with a strong corporate structure where Safety is our number one priority.

• Career growth
• Weekly pay
• 401K Retirement Plans
• Health Insurance
• Paid Time Off
• Employee discounts

Schedule/Shift: Monday - Friday / 7:00 AM - 3:30 PM

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities:

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 – 2 years of clerical experience.
• Basic transportation / logistics experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.

This is not the JD in its entirety.