Job Purpose: This position is responsible for the oversight of all Retail Fulfillment projects to ensure successful completion of each project while establishing, communicating, and maintaining production goals while also gathering the necessary requirements for all Retail Fulfillment projects and organizing the flow of the project from beginning to end while maintaining clear communication through the project entirety.

Essential Duties and Responsibilities:

• Providing clear objectives to Retail Fulfillment Supervisors for specific projects.
• Providing excellent customer service and over communicating daily production.
• Monitor beginning to end production of project.
• Monitoring quality assurance documentation.
• Responsible for successful flow of production.
• Responsible for root cause investigations.
• Responsible for design, implementation, and execution of a project design along with senior project coordinator.
• Continuously working on improvement of each of our production lines and projects.
• Ability to fill in Supervisor role as needed.
• Ability to fill in and assist on assembly lines as needed.

Additional Responsibilities:

• Ability to calculate production numbers and daily financials and forecast out project timeline.
• Ability to research and investigate future technology for our production lines and provide a cost analysis/ROI for those technologies.
• Ability to think and act critically and creatively to any unforeseen issues that arises during project production.
• Communicating daily with customers and answering customer emails hourly.

Qualifications:

• 2yr College Degree in one of the following areas or 3-5 years work experience in production (copack) environment.
  • Project Management
  • Business Management
  • Information Systems
• Experience using WMS software.
• PC literate with experience or knowledge with Microsoft Outlook, Word, Excel and Access Database.

This is not the JD in it's entirety.